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Systems Engineer in Overland Park, KS at Netsmart

Date Posted: 10/12/2018

Job Snapshot

Job Description

  • Summary:

    The Systems Engineer will be responsible for the management of client environments around the country, and within our cloud application environment. This role will involve the installation, configuration, upgrading, troubleshooting, and performance management of applications and databases within client environments of all sizes, operating system platforms, and technical complexity.

    Responsibilities:

    • Install, configure, administer, and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients
    • Support enterprise database systems; MS-SQL, Intersystems’ Caché
    • Complete basic Windows or Linux administration tasks, including patching, configuration of server roles and features, and installation of software packages
    • Support network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, firewalls, and application delivery/virtualization products such as Citrix
    • Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledgebase articles, purchased product documentation, client communication, and other document types
    • Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines
    • Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments
    • Additional tasks assigned by department management, appropriate for the employees’ demonstrated level of expertise

      Experience Required:

    • Experience working with VMware or other enterprise virtualization technologies in a live, production environment
    • Experience implementing and troubleshooting server systems in WAN/LAN environments
    • General understanding of network security technologies including firewall, VPN and IDS
    • Working knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience and judgment to plan and accomplish goals
    • Excellent verbal and written communication skills for purposes of both communicating with System Engineering team members as well as to other staff members
    • Ability to prioritize attention and workload to focus on customer priorities
    • Working knowledge of standard networking, systems and database principles
    • Works well under pressure
    • Must possess creative problem-solving skills
    • Demonstrates strong quantitative, analytical and conceptual thinking skills
    • Must work well within a time sensitive environment
    • Strong communication skills, with fluency in written as well as verbal English essential
    • Bachelor’s degree from an accredited university, or equivalent practical experience

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.