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NOC Systems Engineer in Overland Park, KS at Netsmart

Date Posted: 10/29/2018

Job Snapshot

Job Description

The NOC Systems Engineer will be responsible for the monitoring and management of client environments around the country, and within our cloud application environment. This role will involve the monitoring, troubleshooting, and performance management of servers, services, applications and databases within client environments of all sizes, operating system platforms, and technical complexity of the Netsmart Network Operation Center (NOC).  90% of time is spent in unplanned activities due to real time monitoring and major incident management and 10% in planned activities. 

Responsibilities:

  • Administer and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients
  • Basic understanding of Networking protocols, the OSI model and related equipment (routers, hubs, switches, and firewalls).
  • Work to resolution client system outages through active participation within major incident / critical situations processes.
  • Work directly with clients to resolve issue and provide guidance on system level best practices.
  • Support enterprise database systems; MS-SQL, Intersystems’ Caché, and Oracle included
  • Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledge base articles, purchased product documentation, client communication, and other document types
  • Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines
  • Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments
  • Additional tasks assigned by department management, appropriate for the employees’ demonstrated level of expertise
  • Follow departmental processes and policies
  • This is a 24x7x365 organization.  Must be available to work Day or Night Shift, as required. 

  Requirements:

  • Experience working with the Windows Server Platform, enterprise management experience a plus
  • Experience working with SQL Server enterprise database systems, performing installation setup, basic configuration and troubleshooting.
  • Experience with performance monitoring, and optimization a plus
  • Experience working with VMware or other enterprise virtualization technologies in a live, production environment
  • Experience implementing and troubleshooting server systems in WAN/LAN environments
  • General understanding of network security technologies including firewall, VPN and IDS
  • Working knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience and judgment to plan and accomplish goals
  • Excellent verbal and written communication skills for purposes of both communicating with System Engineering team members as well as to other staff members
  • Ability to prioritize attention and workload to focus on customer priorities
  • Working knowledge of standard networking, systems and database principles
  • Works well under pressure
  • Must possess creative problem solving skills
  • Demonstrates strong quantitative, analytical and conceptual thinking skills
  • Must work well within a time sensitive environment
  • Strong communication skills, with fluency in written as well as verbal English essential
  • Bachelor’s degree from an accredited university, or equivalent practical experience

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.