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Medical Office Receptionist in Syracuse, NY at Netsmart

Date Posted: 5/2/2018

Job Snapshot

Job Description

Company Overview:

Netsmart is healthcare’s largest human services and integrated care technology provider. Netsmart technology platforms and expertise are integral to the delivery of outcomes-based services and care to more than 25 million persons nationwide. Netsmart serves more than 500,000 users in more than 24,000 organizations across all 50 states. Netsmart client communities include behavioral health, addiction treatment, intellectual and developmental disabilities, child and family services, public health, home health, hospice and palliative care, private duty and vital records. 
We became the industry leader through the creation of cutting edge software solutions to meet our client’s needs. This level of creation and product evolution is only made possible by assembling a team of the best and the brightest technical talent in the industry. Do you have what it takes to join us on this journey?


The position is responsible for appropriately receiving, coordinating and scheduling internal / external referrals and walk-ins. This position requires extensive telephone and face-to-face contact with clients and clinical providers. This position may require assessing crisis situations and routing emergency calls / situations to the proper personnel, quickly and efficiently. The Medical Office Receptionist provides a high quality of information and support that enhances the overall quality of the client’s services, and creates positive interactions between self, staff, clients and other key stakeholders.

Primary Duties and Responsibilities:

  • Determine the initial insurance eligibility and financial status of clients for first time appointments.
  • Initiate contact to gather required minimum demographic information as well as reason for obtaining services.
  • Schedule assessments and forwards completed necessary paperwork to receiving departments.
  • Obtains all necessary information to facilitate the assessment / admission process in a timely manner.
  • Enter all necessary information into EHR for referral tracking.
  • Complete “soft” opening of a client record in EHR.
  • Ensures that assessments are scheduled within established time frames and that access standards are met.
  • Ensures accurate and timely communications with all parties throughout the assessment and admission process.
  • Coordinates with referring facilities to ensure follow up standards are met.
  • Handles all calls and face to face contact with clients in a professional and enthusiastic manner and maintains professional boundaries with clients.
  • Coordinates with appropriate administrative staff to assure that clinical, operational and financial questions are answered. Involve staff, as needed, in order to meet and exceed expectations.
  • Must have knowledge of external resources.
  • Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • Exceptional communication and customer service skills.
  • Accurate keyboard, data entry and typing.
  • Legible handwriting, accurate spelling, punctuation, and grammar.
  • Basic computer literacy including Internet and Microsoft Office programs
  • Ability to easily learn new systems and programs
  • Ability to work as a team player, maintain a high standard of confidentiality and demonstrate attention to detail.


  • To sit for long periods of time often while performing data entry.
  • To view computer screens for long periods of time
  • To monitor and prioritize several concurrent activities.
  • To perform various duties via telephone conversations.
  • To use analytical skills when making decisions.
  • To adapt quickly to change.
  • To stay calm and follow procedures in a crisis.

Working Conditions:

  • Requires a flexible schedule including flexible hours if needed, but must be punctual once work hours have been assigned.
  • Is subject to air-conditioning and fluorescent lighting on a daily basis.
  • Requires ability to function effectively in a smoke-free workplace.
  • May be dealing with potentially dangerous situations/consumers.
  • May be exposed to contagious conditions and communicable diseases, including but not limited to AIDS/HIV, staph, hepatitis, rubella, tuberculosis, cytomegalovirus, and blood borne pathogens, lice and scabies.
  • Works in a shared office area.

Education Requirements (Essential Requirements):

  • High School Diploma or equivalent.

Work Experience Requirements (Preferred Requirements):

  • Experience with medical or clinical billing software environment.
  • Experience working with an electronic health record.
  • Technical Skills
  • Excellent math skills 

It all begins with a Spark!   At Netsmart we look for exceptional professionals who enjoy being part of a fast-paced and innovative environment. We value individual contributions in a team setting and offer a progressive set of support tools and training. We are proud to offer an excellent compensation package, which includes a complete suite of benefits for full-time associates.

Other benefits include:

  • Medical, Dental and Vision Insurance available Day 1
  • Life Insurance
  • Short/Long Term Disability
  • 401(k) Plan/EAP

Netsmart is committed to helping health and human services providers deliver effective, recovery-based care.
To learn about our culture, industry and job opportunities visit our  career site ,  facebook  or  twitter  account.