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Internal IT Systems Engineer in Overland Park, KS at Netsmart

Date Posted: 5/4/2018

Job Snapshot

Job Description

Company Overview:

Netsmart Technologies is the largest supplier of enterprise-wide software solutions for health and human services providers. Netsmart’s clients include health and human services organizations: public health agencies, mental health and substance abuse clinics, psychiatric hospitals, and managed care organizations. We became the industry leader through the creation of cutting edge software solutions to meet our client’s needs. This level of creation and product evolution is only made possible by assembling a team of the best and the brightest talent in the industry. Do you have what it takes to join us on this journey?

At Netsmart we look for exceptional professionals who enjoy being part of a fast-paced and innovative environment. We offer an opportunity to contribute at all levels of the organization and to be a part of a creative and collaborative team of professionals. If you have a passion for human resources, talent acquisition, and driving toward process excellence, and want to join us in our mission to change the lives of millions through the development of impactful software solutions, we want to hear from you!

The Internal Systems Engineer will work out of our Overland Park, KS office. This individual will be working with a team administering Windows and Linux environments, configuring and troubleshooting multi-site VPN's, implementing and supporting complex firewall environments, working with enterprise database systems, implementing and troubleshooting desktop computer applications, and training non-technical individuals on the use of software applications. 

The Internal Systems Engineer must demonstrate the ability to follow strategic objectives as deemed by upper management, successfully lead a team, and foster a positive work environment, enhancing value and minimizing disruptions.   Developing positive relationships with our clientele, understand and follow work rules and procedures, appear to work on-time, presented in a professional manner and accept constructive criticism.

Primary Responsibilities:

•        Executive level systems support

•        Monitor and respond quickly and effectively to requests received through the IT helpdesk

•        Administering multi-site Windows environments

•        Management/Administration of Microsoft System Center Configuration Management

•        Wireless infrastructure management and administration

•        Work with complex network environments and concepts including multi-site VPN's, clustering, load balancing, VLANs, and firewalls

•        Work with complex enterprise database systems including Oracle, Cache and SQL Server

•        Implementing and troubleshooting desktop computer applications

•        Training non-technical individuals on the use of software applications or technical concepts

•        Maintains day-to-day network operation and maintenance under the direction of the Network Manager

•        Implements tools to monitor network health and security; generates alerts and reports; evaluates, maintains, and implements networking technologies as needed

•        Maintains day-to-day backups and off-site tape storage; assists with disaster recovery planning and testing

•        Provides operational support for both onsite and hosted servers and applications

•        Administrate VMware vCenter infrastructure. Plans, documents, and tests upgrades, patches and backup/recovery plans for the virtual systems

•        Manages email services, including Microsoft Exchange Server, web mail, anti-spam and antivirus

•        Installs, maintains and patches server-based applications and databases in conjunction with the IT Applications team, including Exchange, Cache, SQL 2000/2005/2008 and SharePoint 2007

•        Installs and maintains Microsoft Windows-based servers and infrastructure services in both physical and virtual environments as required (Active Directory 2003 and 2008, Federated Services, DNS, DHCP and other core services)

•        Independently resolves complex, break-fix issues; troubleshoot user problems at the desktop or provides phone support to diagnosis remote customer issues

•        Installs supports and provides end user training for Mobile PDA devices, including Apple (iPhone, iPad), Blackberry and Android platforms

•        Corrects hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors   

•        Participates in on-call rotation and carries cell phone/pager for after-hours and on-call emergencies


•        1+ Years working with Windows environments

•        Experience implementing and troubleshooting both Wide-Area Networks and Local-Area Networks

•        Experience with IT support at either - events, demos or shows

•        Understanding of TCP/IP, VPN, and Firewall concepts

•        In-depth technical experience working with and troubleshooting PC software, Desktop operating systems, PC hardware, Server Hardware, Software Applications

•        In-depth knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience and judgment to plan and accomplish goals

•        Excellent verbal and written communication skills for purposes of both communicating with IT team members as well as to other staff members

•        Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment.

•        Excellent organizational and project management abilities

•        Experience supporting Apple technology is a plus

•        MCITP and CCNA Certifications desired  

•         Associate's degree or equivalent experience

In Addition to a Competitive Salary, Successful Candidates Will Receive:

  • Medical, Dental and Vision Insurance available Day 1
  • Life Insurance
  • Short/Long Term Disability
  • 401(k) Plan/EAP

To learn about our culture, industry and job opportunities visit our career site , Facebook or Twitter account.

Netsmart’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.