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Infrastructure Leader in Overland Park, KS at Netsmart

Date Posted: 5/22/2018

Job Snapshot

Job Description

Company Overview: 

Netsmart is healthcare’s largest human services and integrated care technology provider. Netsmart technology platforms and expertise are integral to the delivery of outcomes-based services and care to more than 25 million persons nationwide. Netsmart serves more than 500,000 users in more than 24,000 organizations across all 50 states. Netsmart client communities include behavioral health, addiction treatment, intellectual and developmental disabilities, child and family services, public health, home health, hospice and palliative care, private duty and vital records.

We became the industry leader through the creation of cutting edge software solutions to meet our client’s needs. This level of creation and product evolution is only made possible by assembling a team of the best and the brightest technical talent in the industry. Do you have what it takes to join us on this journey?

Job Summary

The Director of the Data Center/Hyper Convergence Infrastructure  team is responsible for leading a geographically dispersed team of system engineers and technical architects dedicated to continuously improving client health and value through delivering highly available service provider cloud solutions. The successful candidate will be instrumental in driving the team’s influence and impact.  Candidate possesses professional leadership and management skills with outstanding motivational and technology ITIL management capabilities.  

  • Exceptional people development and coaching skills. 
  • Proven execution skills.  The role-holder will need to be able to prioritize multiple competing time demands, load balance and prevent bottlenecks, drive complex projects and tasks through to completion. 
  • Strong technical background in the Cloud Service provider and Data Center infrastructure (for example, networking, servers, storage, software defined x, integrated and hyper -converged infrastructures), with knowledge of digital business and cloud technologies and trends.

  Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Inspire and drive forward collaborative strategic thinking. Ensure team delivers highly relevant, high quality, thought leading, actionable research output targeted at constituency roles.
  • Lead a team of engineers who are focused on planning, designing and implementing private and public cloud services, infrastructure automation, server deployments, and business continuity/disaster recovery.
  • Collaborate with other cross-functional delivery, support and business leaders on business and Cloud projects or initiatives to align infrastructure with business goals.
  • Collaborate on the integration of physical and application architecture through close teamwork with software architects, application developers, and infrastructure operations teams.
  • Lead initiatives to maintain and operate a 24/7X365 high-performance, highly available infrastructure.
  • Champion Agile and Devops methodologies as a means to improve operational process and increase velocity of the team.
  • Develop team’s predictive capacity and analysis skills to drive continuous improvement in the quality of forecasts and trends.
  • Optimize resource capacity management to maximize revenue growth and Netsmart’s financial performance. Provide budget input and validation.
  • Contribute to corporate strategic objectives by optimizing team’s ability to support key initiatives for target roles.
  • Develop and maintain operational procedures and service level goals meeting or exceeding business cadence and scale requirements with a professional level of work quality.
  • Provide clear, accurate, timely, and transparent access to the performance metrics of the Infrastructure Engineering Team.
  • Deliver innovation initiatives to drive new business revenue and projects.
  • Drive, direct and ensure on-time and high-quality fulfilment of each relevant deliverables.
  • Manage performance, drive a high performance, collaborative culture and oversee and manage remuneration across multiple geographies.
  • Direct and assign team resources to effectively respond to sales support and client engagement requests in a timely manner.
  • Support business development initiatives in collaboration with sales and product leads.
  • Maintain and grow relationships with senior client executives.
  • Hire, develop and retain top talent. Be sensitive to cultural differences and excel in managing a globally dispersed, remote team.
  • Create an opportunity for teams to focus on the work necessary to reach company goals, forcing out distractions.
  • Manage incident, problem and change management procedures and reporting for services as required.
  • Manage the quality, consistency, accuracy, completeness, and testing of infrastructure engineering related processes and documentation, disaster recovery plans, and business continuity plans.


Leadership: Demonstrated ability to inspire a team to achieve great things.

Execution: Demonstrated ability to take concrete actions to deliver and inspire.

Domain expertise: Demonstrated expertise in areas specific to the Data Center infrastructure industry, interrelated technologies and trends in digital and cloud services.

  • 15 plus years’ experience working in a service delivery infrastructure with a full management experience in IT related technology fields
  • Bachelor's degree in related field; Masters preferred - and/or relevant qualifications and/or relevant experience
  • Recognized expertise and solid knowledge in Data Center infrastructure, cloud and related software technologies to lead relevant research coverage and grow business in this topic area.
  • Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
  • Credibility to represent research methodology and strategies effectively at a senior level
  • Demonstrates high level of influence, negotiation & facilitation skills
  • Collaboration and consensus building skills with a large, diverse group of clients
  • Excellent verbal and written communication skills in English.
  • Communicate clearly and create the environment for effective communication, cooperation, collaboration, and conflict resolution; foster open dialog and feedback.

  In Addition to a Competitive Salary, Successful Candidates Will Receive:

  • Medical, Dental and Vision Insurance available Day 1
  • Life Insurance
  • Short/Long Term Disability
  • 401(k) Plan/EAP

Netsmart’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.


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