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Executive Practice Director, Consulting in Overland Park, KS at Netsmart

Date Posted: 1/15/2019

Job Snapshot

Job Description

Position Overview:

 
The Executive Practice Director, Consulting Services will be responsible for the management of a defined professional services “book of business” in support of Netsmart’s delivery of consulting services to implement and advance client use of Netsmart solutions. The Executive Practice Director will be responsible for all professional services activities within a defined geography or national practice and will be accountable for the execution and performance for consulting within that geography or practice.


The successful candidate must be able to communicate across all areas of the company. They will work with marketing, product management, finance and sales functions during the sales cycle to ensure that the services defined will meet the requirements of the client and Netsmart’s business objectives. The Executive Practice Director will also maintain sustainable executive client relationships and drive client satisfaction.

Responsibilities:

  • Drives P&L for the practice consulting area
  • Ensures revenue and contribution margin attainment utilizing standard financial models
  • Leads the assigned practice in delivering required services to meet client expectations
  • Manages practice operations to drive key performance indicators
  • Demonstrates in-depth understanding of behavioral health and human services and post-acute industries in order to:
    • Develop new and incremental opportunities to address client needs through professional service engagements
    • Ensure quality of engagements
    • Appropriately provide guidance to clients
    • Attend Client Executive governance reviews
    • Participate in strategic planning initiatives with clients
  • Owns the delivery of service offerings to clients, ensuring engagements are completed on-time, to standard, within budget, and with a high level of client satisfaction
  • Oversees multiple project delivery teams in the execution of defined methodologies to meet engagement requirements and expectations
  • Leads assigned consulting resources – both direct reports and delivery teams and non-direct reports
  • Participates in the recruitment and on-boarding of new associates
  • Collaborates with sales on forecasts, client business development, RFP responses, and development of cost estimates to ensure profitability of engagements
  • Contributes to Public Sector business strategy and budgetary planning
  • Collaborates with Netsmart leadership to refine delivery strategy, enhance delivery methodology, ensure the ability to meet professional services demands, and achievement of line of business performance objectives
  • Builds and maintains client C-Suite relationships 

Requirements:

  • 10+ years of experience in software healthcare IT implementations and project sponsorship, with a proven track record of developing successful teams
  • BA/BS in a relevant field with an emphasis in information systems
  • A background in the healthcare IT software industry with experience in high growth companies
  • Industry product knowledge sufficient to provide direction and guidance to clients and company associates
  • Demonstrated P&L, service delivery performance and professional services leadership experience
  • Client-focused and dedicated to meeting the expectations and requirements of both internal and external clients
  • Proven business performance management, and business resource planning experience
  • Demonstrated strong leadership with the ability to influence and motivate cross-functional teams 
  • Established strategic agility with the capacity to understand complex business problems, market trends, and technology challenges 
  • Analytical problem solver; able to understand interdependencies of business functions and impacts of decisions; and sets priorities based on what is important and relevant
  • Proven thought leadership experience, providing insight and direction for the company and the consulting line of business
  • 65% or more travel is required

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.

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