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Director, Client Development in Overland Park, KS at Netsmart

Date Posted: 9/28/2018

Job Snapshot

Job Description

The Opportunity: 

The Client Development Director is responsible for managing a team of Client Development Executives who are assigned to a group of health and human services clients. This includes sale of Netsmart Software products including licenses, maintenance, consulting and hosting services to meet and exceed key business measurements for our Clients.
This individual will grow, develop and manage their CDE team and assist in the same with Netsmart Clients. They will work with their team and clients to create and maintain long-term client relationships. A critical success factor will be to ensure a client’s health and satisfaction with Netsmart offerings. Responsibilities will include generating new business with current clients through alignment plans that utilize Netsmart products, consulting and hosting services. He/she will analyze the policy and tactical needs of their clients and use this information in creating client roadmaps.

Requirements For Success:
•        Accountable for Netsmart Client Development Executives and their success in the Northeast region
•        Identifies new client business development opportunities and communicates them to the Public Sector Client Development team
•        Assists the Client Development Executives in generating new business by prospecting for new customers
•        Helps to manage Clients and closing opportunities using extensive process knowledge and health and human services software product expertise
•        Helps to cultivate relationships that include C-Level leaders (Department heads, Administrators, Commissioners, Bureau Chiefs, CIOs ) and business counterparts to ensure growth of the client relationships and software transformational opportunities
•        Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value
•        Leverages cross Netsmart solutions and market knowledge to create lasting client relationships
•        Effectively teams with the Netsmart Community Practice Leaders, Lines of Business Managers, and Operational teams to bring the right resources to the client alignment effort

Basic Qualifications:
•        8 or more years of software sales experience
•        3 or more years of sales management experience
•        4+ yrs. of experience selling enterprise software applications
•        Preferred experience in human services, health and/or welfare organizations
•        Demonstrable success in leading and managing significant account growth for clients
•        Bachelor’s Degree

Preferred Skills:
•        Sales team leadership, development, motivation and teaching
•        Managed multiple human service clients
•        Worked with service organizations giving guidance in enterprise software deployments
•        Current health and human service relationships
•        Experience leveraging service delivery for long-term clients
•        Passion for developing, growing and sustaining revenue relationships with clients
•        Professional certifications are advantageous

Professional Skills:
•        Leading, teaching, motivating a team
•        Opportunity Shaping/Opportunity Creation
•        Lead Generation
•        Negotiate to Close
•        Proposal Development
•        Software Opportunity Qualification
•        Value Proposition Development
•        Software Presentation

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.


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