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Client SalesRepresentative - Human Services in Overland Park, KS at Netsmart

Date Posted: 10/5/2018

Job Snapshot

Job Description

Job Purpose:

The Client Sales Representative is responsible for consultative selling to Netsmart’s existing client-base. They are responsible for executing sales within a territory. The successful Client Sales Representative can manage and close sales opportunities with existing clients. They will understand what motivates customers to buy and know how to tap into those needs and desires in an effective way.

Essential Duties and Responsibilities:

  • Sales Aptitude
    • Owns and delivers on a quota
    • Forecasts accurately and closes business on time
    • Understands the client purchasing process and Netsmart sales process
    • Executes on inbound leads and established processes to close a high volume of opportunities
  • Lead Generation
    • Actively participates in demand generation campaigns to create pipeline
    • Understands and positions new and existing solutions for growth within our current client base
    • Uses client successes to identify similar opportunities at similar organizations
  • Task Coordination
    • Effectively leverages tools in place to drive a high volume of opportunities. These tools include the Netsmart CRM and defined productivity measures
    • Executes on a high volume of concurrent sales opportunities
    • Consumes information provided on all solutions and services to be able to address any objections provided by the client throughout the sales process
    • Drives opportunities from discovery to closure
  • Netsmart “Navigator”
    • Works internally across the matrix to receive necessary inputs and approvals
    • Works with the client relationship and strategy team to help drive client alignment
  • “Product” Functional Expertise
    • Understands and can articulate the value of all relevant solutions and services offered by Netsmart to meet client business needs.
  • Relationship Management
    • Understands the client buying process, who approves, and maintains a positive relationship with those people.
    • Uses these relationships to influence the likelihood of a Netsmart win and a short sales cycle
  • Market Expertise
    • Knows the client’s industry and can translate industry topics to Netsmart strategy/solutions
  • Leadership
    • Works as a member of a team and can provide valuable project input and feedback in a way that inspires its recipient to commit and improve



  • Requires a Bachelor’s degree or equivalent combination of experience and education.  

Specialized skills and knowledge

  • Has proficient communication skills, oral, written, and remote
  • Community knowledge preferred
  • Comfortable public speaker and leading presentations


  • Market: HCIT preferred but not required

Skills and Abilities:

PC Skills

  • Microsoft Word – beginner level
  • Microsoft Excel – beginner level
  • Microsoft PowerPoint – beginner level
  • Microsoft Outlook – beginner level, preferred
  • Microsoft Project – beginner level, preferred
  • Microsoft Exchange – beginner level, preferred

Technical Skills Preferred

  • CRM experience, Salesforce preferred


At least 25% domestic travel is expected for this position. This requirement may vary depending on location, and could be up to 35%.

Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to work extended hours beyond 8 a.m. to 5 p.m. Monday-Friday. Must be able to remain in a stationary position 50% of the time and constantly operate a computer. Must be able to move to various meeting locations. Frequently communicates with internal, external and executive personnel and must be able to listen and exchange accurate information.

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.


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