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Client Alignment Representative in Overland Park, KS at Netsmart

Date Posted: 9/28/2018

Job Snapshot

Job Description

Essential Duties and Responsibilities

  • Relationship Management
    • Develops and maintains positive relationships with client team members
    • Deescalates issues as necessary
  • Market Expertise
    • Leverages market knowledge to be a value-add participant in client’s strategic planning where appropriate
  • “Product” Functional Expertise
    • Demonstrates expertise on Netsmart portfolio of solutions and services
    • Educates clients on the Netsmart portfolio of solutions and services and aligns our solutions to client initiatives
  • Client Planning
    • Develops shared action plans with each clients
    • Leverages Netsmart tools and processes to improve health
  • Lead Generation
    • Takes action on generated leads to steer client toward Netsmart solutions
    • Engages the sales team when a new opportunity arises – create warm introduction
  • Netsmart “Navigator”
    • Assists clients in navigating the Netsmart matrix to ensure their needs are met
    • Leads the resolution of issues that may arise with a client including support cases that need to be escalated, invoice/finance issues, consulting project challenges, etc.
  • Task Coordination
    • Leverages Netsmart tools – CRM, SPO – to monitor client health and facilitate client self-service
  • Leadership
    • Works as a member of a team and can provide feedback in a way that inspires its recipient to commit and improve

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.

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