This site uses cookies. To find out more, see our Cookies Policy

Access Specialist in Syracuse, NY at Netsmart

Date Posted: 1/7/2019

Job Snapshot

Job Description


The position is responsible for appropriately receiving, coordinating and scheduling internal / external referrals and walk-ins. This position requires extensive telephone and face-to-face contact with clients and clinical providers. This position may require assessing crisis situations and routing emergency calls / situations to the proper personnel, quickly and efficiently. The Access Specialist provides high quality information and support that enhances the overall quality of the client’s services, and creates positive interactions between self, staff, clients and other key stakeholders.

Primary Duties and Responsibilities:

  • Determine the initial insurance eligibility and financial status of clients for first time appointments.
  • Initiate contact to gather required minimum demographic information as well as reason for obtaining services.
  • Schedule assessments and forwards completed necessary paperwork to receiving departments.
  • Obtains all necessary information to facilitate the assessment / admission process in a timely manner.
  • Enter all necessary information into EHR for referral tracking.
  • Complete “soft” opening of a client record in EHR.
  • Ensures that assessments are scheduled within established time frames and that access standards are met.
  • Ensures accurate and timely communications with all parties throughout the assessment and admission process.
  • Coordinates with referring facilities to ensure follow up standards are met.
  • Handles all calls and face to face contact with clients in a professional and enthusiastic manner and maintains professional boundaries with clients.
  • Coordinates with appropriate administrative staff to assure that clinical, operational and financial questions are answered. Involve staff, as needed, in order to meet and exceed expectations.
  • Must have knowledge of external resources.
  • Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • Exceptional communication and customer service skills.
  • Accurate keyboard, data entry and typing.
  • Legible handwriting, accurate spelling, punctuation, and grammar.
  • Basic computer literacy including Internet and Microsoft Office programs
  • Ability to easily learn new systems and programs
  • Ability to work as a team player, maintain a high standard of confidentiality and demonstrate attention to detail.

Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience.  Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.